How does diversion occur?

Purchase your Graham Webb products from a trusted source - your hairdresser - who can provide you with a professional recommendation to ensure your satisfaction with our products is met, and will continue to recommend the best products for your hair type and ongoing styling needs.

Graham Webb remains committed to our salon-only policy of distribution because we have your best interests and beauty care needs in mind. As we are often asked about diversion practices and their affect on our industry, we'd like to take this opportunity to address some frequently asked questions:

Diversion can occur through multiple sources, including manufacturers or distributors who "look the other way" by selling more than a salon legitimately needs or by selling to unauthorized persons. Diversion most often occurs through "collectors," who solicit salons to sell products to them in bulk. Products are then resold to mass diverters, such as Quality King, who in turn sell to unauthorized retail outlets that include drugstores or grocery stores.