How do collectors operate?

Purchase your Graham Webb products from a trusted source - your hairdresser - who can provide you with a professional recommendation to ensure your satisfaction with our products is met, and will continue to recommend the best products for your hair type and ongoing styling needs.

Graham Webb remains committed to our salon-only policy of distribution because we have your best interests and beauty care needs in mind. As we are often asked about diversion practices and their affect on our industry, we'd like to take this opportunity to address some frequently asked questions:

Collectors contact salons by telephone, mail or personal visits. They ask salons to order more products than they need and to resell those extra products to the collector. When the order arrives at the salon, the collector picks up the products and generally pays the salon a small percentage over cost. The products are then sold to mass diverters, such as Quality King, who in turn sell to unauthorized retail outlets.